My code snippet is definitely installed correctly. Why isn't RocketBolt tracking anything?

If you're sure you have the RocketBolt code snippet installed correctly but you're not seeing any activity, this is likely happening for one of three reasons:

Reason 1: You don't have a lot of identifiable activity on your website

For RocketBolt to track someone on your website, some sort of uniquely-identifiable action needs to happen. Specifically, the person either needs to enter their email address in a form field, or the person needs to click a tracked link in one of your emails.

If you're not seeing any activity, it's possible you don't have any form fields on your website where users provide an email address.

Try sending more emails with links to your website in them in order to get more users tracked on your website.

Reason 2: Your forms are being generated by a third-party service

Some websites use data collection forms that are being hosted by a third-party service. For example, services like Hubspot, Salesforce, and Mailchimp all allow you to add forms to your website that are supported by them.

In this case, while a form might look like it's part of your website, it's being shown in something called an "iframe," which is technically a different website and is only designed to make users think they're looking at one website.

Unfortunately, RocketBolt can't track forms in iframes.

Reason 3: Your website routes URLs in an uncommon way

The technology RocketBolt uses to track leads on your websites requires URLs to be routed in a certain way. Occasionally, web developers change how their websites route URLs, and this can impact RocketBolt as well as dozens of other web-based data, analytics, tracking, sales, marketing, and metrics tools.

To check if this is your issue, email team@rocketbolt.com and someone from the RocketBolt team will review your website for routing issues.